Shipping & Returns
Get free airport to airport shipping to Maui, Kaua‘i, Hawai‘i Island, Moloka‘i & Lāna‘i with any surfboard purchase (softboards excluded).
We do not offer delivery on O‘ahu; in-store pickup only.
Shipping Options Include
Door-to-Door: Shipped via FedEx directly to your door.
Airport-to-Airport:
- Outer island orders: Shipped via Hawaiian Air Cargo or Kamaka Air for Molokai and Lanai Residents.
- Continental U.S. orders: Shipped via Hawaiian, American, Delta, or Alaska Air Cargo for easy airport pickup to major international airports only.
- International orders: Please Contact Us for a custom quote. Additional customs fees and taxes may apply.
Shipping rates include secure packing and are based on your board’s length.
|
|
Big Island, Maui, & Kauai |
Continental U.S. |
| Board Length |
Factory Pick-Up |
Air Cargo
Airport Pick-Up |
FedEx
Door-to-door |
Air Cargo
Airport Pick-Up |
FedEx
Door-to-door |
| Up to 6’2 |
N/C |
$80+tax |
$80 |
$110 |
$130 |
| 6’3 – 7’2 |
N/C |
$85+tax |
$325 |
$145 |
$425 |
| 7’3 – 8’2 |
N/C |
$100+tax |
$375 |
$180 |
$465 |
| 8’3 – 9’2 |
N/C |
$115+tax |
N/A |
$220 |
N/A |
| 9’3 – 10’0 |
N/C |
$135+tax |
N/A |
$255 |
N/A |
Surfboard Return Policy
All surfboard sales are final.
Inspect your board at the air cargo warehouse before leaving. If the box is damaged, notify the shipping agent and remove the board with the agent present.
All shipments are insured. Work with the shipping agent to file a claim if needed.
Please Contact Us for further questions or concerns.
What to Do if Your FedEx Shipment is Damaged
Always inspect your shipment immediately upon delivery, note any visible damage on the delivery receipt, and take photos—this makes the claims process faster and smoother. FedEx requires claims to be filed within 21 days of the delivery date for damaged shipment.
Gather Documents
- Tracking number of the shipment
- Proof of value/purchase
- Photos of the damage (including the box and contents)
- Original packaging materials, if possible
How to File A Claim
- By Phone: Call 1-800-Go-FedEx (1-800-463-3339)
Provide Documentation
- Upload or provide all supporting documents, including:
- Photos of the damaged package and product
- Proof of value/purchase
- Any relevant shipping paperwork
Track the Claim
- After submission, FedEx will assign a claim number.
- You can track the status of your claim online or by calling FedEx.
Do Not Repair Before Claim Approval
- Wait for FedEx to inspect or approve the claim.
- Repairing the board prematurely may void insurance coverage.
Please Contact Us for additional help with your claim.
What to Do if Your Surfboard Shipment is Damaged (Air Cargo)
Inspect the Package at Pickup
- Always inspect your surfboard at the Air Cargo warehouse before leaving.
- If the box shows any visible damage, notify the shipping agent immediately.
- Do not remove the board from the box without the agent present.
Document the Damage
- Take photos of the box and the surfboard while still at the warehouse.
- Keep all packing materials, as the Air Cargo agent may need them for the claim.
Report the Damage & File A Claim
- Inform the Air Cargo agent on site and follow their instructions for filing a claim.
- Work directly with the Air Cargo agent to file a claim.
- Provide:
- Photos of the damage
- Original invoice or proof of purchase
- Packing materials, if requested
Please Contact Us for additional help with your claim.
